"Sarah Reeves sat on her couch in Eugene, Oregon, staring at her laptop screen in furious disbelief. She was reading the website of a government agency, where her mother appeared to have posted a comment weighing in on a bitter policy battle for control of the internet. Something was very wrong. For a start, Annie Reeves, who loved to lead children’s sing-alongs at the Alaska Zoo, had never followed wonky policy debates. She barely knew her way around the web, let alone held strident views on how it should be regulated — and, according to her daughter, she definitely didn’t post angry comments on government websites. But Sarah Reeves had a more conclusive reason to feel sure her mother’s name had been taken in vain: Annie Reeves was dead. She died more than a year before the comment was posted."